THE DEVONSHIRE PRACTICE
262 Devonshire Avenue
Southsea Hants PO4 9EH
Tel: 023 9273 1358 Fax: 023 9275 0091
Dr Bella Caiger MBBS, DRCOG, MRCGP
Dr Catherine Causer MBBS, MRCGP, DRCOG, DFFP
Dr Nazmin Akthar BSc, MBBS, MRCGP
Mrs Sue Crook DPM
PRACTICE OPENING HOURS
We are open from 8:30am to 6pm weekdays. We also offer pre-bookable late evening appointments on Mondays and Tuesdays.
THE PRACTICE TEAM
The Partners in the Devonshire Practice hold a contract, with Portsmouth City CCG, to provide General Medical Services. As well as three doctors, there are other members of the healthcare team to help look after your needs. These are the Practice Manager, Reception Manager, Receptionists, Administrator, Practice Secretaries, Practice Nurses, District Nurses, Health Visitor and Midwife. We also employ locum doctors.
SERVICES AVAILABLE DURING PRACTICE OPENING TIMES
CORE SERVICES General management of medical conditions - health promotion advice - appropriate emergency care - appropriate referral for other services - urgently required care for temporary residents.
ADDITONAL SERVICES Cervical screening - contraceptive services - vaccinations & immunisations - child health surveillance - maternity services - minor surgery procedures.
** Registered patients, aged 16-75 years, who have not been seen for 3+ years and registered patients, aged over 75 years, who have not been seen in the previous twelve months, can request a ‘health check’ consultation
REGISTRATION To register as a patient, please ask at reception for details. Newly registered patients may be invited for a ‘new patient medical’ at the time of registering.
PRACTICE LOCATION AND PRACTICE AREA Devonshire Avenue is off Eastney Road, (opposite Bransbury Park). There is a bus stop adjacent to the Practice and on-road parking.
DISABLED ACCESS The ground floor of the Practice is accessible to disabled visitors. There is a Disabled Parking Bay outside the Practice.
OUR APPOINTMENT SYSTEM We offer a combination of pre-bookable and on-the-day GP appointments. A variety of appointment times are offered every morning, afternoon and evening from Monday – Friday. All appointments are offered subject to availability and are ten minutes long. We now have the facility to book appointments online - please ask at Reception for details. These appointments may be booked up to 28 days inadvance
Pre-bookable GP appointments can be booked up to 7 days in advance. We also offer pre-bookable late evening appointments, up to 7 days in advance, on Mondays and Tuesdays (subject to availability). These appointments can also be booked online.
To book an ‘on the day’ GP appointment, contact the Surgery from 8.30am. Appointments are offered on a ‘first-come first-served’ basis. Once all the day’s available appointments have been taken, we will only be able to make exceptions for serious and very urgent problems. Please note that you are very welcome to come to the Surgery at 8.30am to book your appointment in person.
All appointments can be booked as a face-to-face or telephone appointment. Telephone appointments are suitable if you feel you do not need a face-to-face consultation but please remember it is a REAL appointment and you must be available at your appointment time.
Nurse appointments are pre-bookable, up to 90 days in advance. You can see our Nurses for animal bites, cystitis, thrush, blood pressure checks, blood tests, ECGs, child vaccinations, removal of stitches, smear tests, travel vaccination advice and wound dressings.
Please help us to help you: DO YOU REALLY NEED TO SEE A DOCTOR?
You can get very good advice and treatment from
St Mary’s Hospital Treatment Centre (Minor Injuries Unit), NHS Direct (111) or your local Pharmacist.
If you no longer need your appointment please cancel in good time
Remember, if you don’t need your appointment – someone else always will!
HOME VISITS Patients are better seen at the Surgery. However, between the hours of 8.00am and 6.30pm, patients may be seen at home, if the doctor considers a home visit necessary because of the patient’s medical condition. Please call the Surgery before 10am if you believe a home visit to be necessary.
OUT OF HOURS SERVICES A recorded telephone message provides information when the Surgery is closed. Our local Clinical Commissioning Group provides our out-of-hours services on weekdays between 6.30pm and 8:00am, all day and all night at weekends and Bank Holidays. If you require medical treatment out of hours, please call the emergency telephone number 1-1-1, where you will be directed to the most appropriate service
PRESCRIPTIONS Patients may request a repeat prescription by ticking the required items on their repeat prescription slip, which can then be handed in at Reception, faxed or posted to the Surgery, or they may wish to instruct their local chemist to collect on their behalf. We now have a facility to order repeat prescriptions online - please ask at Reception for details
Prescription requests received BEFORE 11.00am will be available in TWO working days. If you are unable to collect your prescription, we shall be glad to post it to you, upon receipt of a stamped addressed envelope.
Receptionists are unable to take requests for prescriptions over the telephone
COMPLAINTS This Practice follows the NHS complaints procedure when dealing with complaints. A copy of our complaints procedure is available at reception. You may also comment on the service directly to the Practice Manager, who will follow up any concerns appropriately.
PATIENT RIGHTS AND RESPONSIBILITIES You have a right to expect a high standard of medical care from our Practice and we will try at all times to provide the best care possible, within the resources available. It is your responsibility to ensure that you keep medical appointments and follow the medical advice given. Occasionally, a Practice/patient relationship breaks down whereby the patient may choose to register with a different practice. The Practice also has the right to remove patients from their list. This would generally follow a warning that has failed to rectify the situation.
ZERO TOLERANCE (abusive/aggressive/violent patients) The NHS operates a zero tolerance policy with regard to violence and abuse. The Practice has the right to remove violent patients from their list, with immediate effect. Violence includes actual or threatened physical violence or verbal abuse, which leads to fear for a person’s safety. We are obliged to notify the patient in writing of their removal from the list and to record in the patient’s medical notes the fact of the removal and the circumstances leading to it. The PCT is then responsible for providing further medical care.
ACCESS TO PATIENT INFORMATION Patient data will be shared within the Practice health care team and with other health professionals to whom you are referred for care. Your data may be used, by those teams providing your care, for the essential purpose of clinical audit, research, provision of health care services and training. Data disclosed will be kept to the minimum required and anonymised, where possible, before disclosure. All individuals that have access to your data have a professional and/or contractual Duty of Confidentiality.
NAMED ACCOUNTABLE GP All patients are allocated a named GP, who will be responsible for their overall care at the Practice. Please ask at Reception if you wish to know who your GP is. If you have a preference as to who your allocated GP is and wish to change, we will make reasonable efforts to accommodate your request.
BABY CLINIC This is held every Wednesday afternoon. The clinic is for developmental checks by one of the doctors and is a good opportunity to discuss any problems you may have with feeding or immunisations etc. This clinic is for well children. If you wish to see the doctor because your child is ill, please make an appointment in normal Surgery time. The Health Visitor is not based at this Surgery but runs a drop in clinic at Eastney Health Centre on a Tuesday morning 9.30 – 11.30am and Thursday afternoon 13.00 – 15.00pm.
MATERNITY The Antenatal Clinic is held every Tuesday morning. All Practice doctors share the antenatal care. We have a midwife attached to the practice who will look after you throughout your pregnancy.
FAMILY PLANNING & CERVICAL SMEARS All Practice doctors provide family planning services. We advise all women, who are (or have been) sexually active, to have a cervical smear every 3 years, between the ages of 24 to 50 and every 5 years, between the ages of 50 to 65. Please book this service with the Practice Nurse.
FORMS NEEDING A SIGNATURE The number of forms doctors are asked to complete is considerable. In some cases, someone other than a doctor can sign the form for you. Certificates for school should be signed by a parent. Certificates of sickness, for a period of 4-7 consecutive days, should be signed by the sick person themselves using form SC2. Holiday cancellation insurance does not need a doctor’s letter – it needs to be an official claim form available from your insurers. A doctor does usually need to fill a part of it in. If a doctor is asked to complete and sign any of the above, we will gladly comply but will charge a fee. A schedule of fees is available on request.
TEST RESULTS These may be obtained by phoning the surgery after 11am. It is helpful if you can tell the Receptionist what sort of test you had and the date it was done. Results will only be given to the individual patient concerned, or the parent/guardian in the case of a minor. For confidentiality, we do not give some results over the phone, e.g. pregnancy test results.
CONTACT DETAILS FOR PORTSMOUTH CITY CCG
1 Guildhall Square
TEL 023 92 899 516
SOME USEFUL TELEPHONE NUMBERS
District Nurses & Health Visitor 0300 300 2012
St Mary’s Hospital & Queen Alexandra Switchboard 023 9228 6000
Maternity Reception 023 9286 6505
Kingsway House (Alcohol & Drugs Service) 023 9229 1607
Samaritans 023 9269 1313
Out of Hours (6.30pm to 8.00am) 111