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Zero Tolerance

Violent Patients

Symbol Error 3The NHS operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.

 

Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a persons safety. In this situation we are obliged to notify the patient in writing of their removal from the list and record in the patient’s medical record the fact of removal and circumstances leading to it. 


 
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